Fully Accessible Ontario by 2025


72 Hour Emergency Kit for Persons with Disabilities

Accessibility for Ontarians with Disabilities Act 2005

Accessible Customer Service Toolkit for Employers


Barrier Aware Program

County of Haliburton

Customer Service Sensitivity and Awareness

Haliburton County Accessibility Plan

Haliburton County Transportation Hub

Haliburton Highlands Health Services Community Support Services

Health Unit

Hydro One

Integrated Accessibility Standards

Ministry of Economic Development, Employment & Infrastructure

Ontario Provincial Police

What Ontario’s Accessibility Laws Mean to You

The Accessibility for Ontarians with Disabilities Act was passed in 2005. Its goal is to make Ontario accessible for people with disabilities by 2025. This law sets the standards that help people with disabilities participate fully in their communities. Ontario now has mandatory accessibility standards in 5 areas of daily life:

  • Customer Service
  • Design of Public Spaces
  • Employment
  • Information and Communication
  • Transportation

To find out more on the Accessibility Action Plan go to AccessON or visit the Ministry of Economic Development, Employment & Infrastructure.

Accessible Formats and Communication Supports

The Township of Minden Hills is committed to complying with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the standards under it in order to create a barrier free Ontario. The Township shall provide or arrange for the provision of information in an alternate format or communication supports for persons with disabilities:

  • Upon request, and in a manner that takes into account the person’s accessibility needs, the format requested or required and within an appropriate period of time practicable and agreed upon with the individual and Township;
  • At a cost that is no more than the regular cost charged to others persons.

Alternate Formats could include, but are not limited to: large print, colour contrast, electronic formats or email.

Communication Supports could include, but are not limited to: use of plain language, having a staff member/volunteer read the written information aloud, and other supports that facilitate effective communication.

Documents placed on the Township website are in PDF format, allowing the reader to enlarge text, change font size and use vocalization software programs as required.

Requests can be made:

In Person – at the Administration Office (2nd floor), 7 Milne Street, Minden ON during regular business hours

By Telephone – 705-286-1260 or toll free at 1-844-277-1260

By Emailadmin@mindenhills.ca

Post Election Accessibility Report

In accordance with section 12.1(3) of the Municipal Elections Act, 1996, the Clerk shall provide a report, within 90 days after voting day in a regular election, about the identification, removal and prevention of barriers that affect electors and candidates with accessibility needs.  This report outlines the various initiatives undertaken during the course of the 2018 Municipal Election regarding the identification, removal and prevention of barriers that affect electors and candidates with disabilities.  To view the report, please click on the link below titled Post-Election Accessibility Report:

Minden Hills Policy #60 – Accessibility for Customer Service

We want to ensure that we are providing exceptional and accessible service for all of our customers. Goods and services will be provided in a manner that respects the dignity and independence to all customers. The Accessibility & Customer Service – Policy 60 outlines the provision of services to persons with disabilities that will be integrated wherever possible.  Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of the Township.

Joint Accessibility Plan

The County of Haliburton and its member municipalities are committed to barrier free access and thus have worked and will continue to work towards removing and preventing barriers for all customers. The  2018-2022 Multi Year Joint Accessibility Plan and accompanying 2018-2022 Multi Year Joint Accessibility Plan Attachment – Identified Barriers, will be used to assist in implementing policies, practices, procedures and training, and to identify and evaluate projects to remove barriers.

View the Township’s 2018-Accessibility-Accomplishments as part of the Joint Accessibility Plan.

Minden Hills Emergency Management Plan

Download or view the Minden Hills Emergency Plan by clicking on the blue link. Alternatively, printed copies are available for pick up at the Administration Office, 1st floor, during regular business hours. Requests for an emailed copy of this document can be made to admin@mindenhills.ca.

Feedback Process

Feedback from the public is welcomed as it may identify areas that require change and encourage continuous service improvements. Feedback from a member of the public about the delivery of goods and services to persons with disabilities may be given by telephone, in person, in writing or in electronic format. You are encouraged to use the following:

Feedback is directed to the Township’s Clerk’s Department. Staff within the Clerk’s Department will respond immediately to all queries relating to accessibility concerns.

As the Accessibility Coordinator, the Township Clerk will respond either in writing, in person, by e-mail or telephone, to acknowledge receipt of feedback and will set out the action to be taken in response to any complaints.

The Clerk’s Department may be contacted in person or in writing to 7 Milne Street, PO Box 359, Minden, Ontario, K0M 2K0 or by the following methods:

Telephone 705-286-1260
Fax 705-286-4917
Email: admin@mindenhills.ca

Bell Canada

Bell Canada offers The Bell Relay Service (BRS) which supports communication by phone between hearing people and people who are deaf, deafened, hard of hearing, or those with speech disabilities. Professionally trained operators act as intermediaries to facilitate the call. Bell Relay operators are available 24 hours a day, 7 days a week. please visit the Bell Canada website at www.bell.ca for more information.

Hydro One

Hydro One offers a specialized service where you can register yourself as a sensitive customer and obtain a “Vital Services” package. If you qualify, this package provides you with priority status in an outage and may also provide a discount(s) on services if you meet Hydro One’s requirements on in home use of a medical device. Please visit the Hydro One website at www.hydroone.com or call 1-888-664-9376 to find out more.

Ontario Provincial Police Self Reporting

The OPP is pleased to announce the expansion of the citizen self-reporting program and the new capacity to receive emergency calls for service via Text with 911 (T9-1-1) from people who are deaf, hard of hearing, or speech impaired (DHHSI) and for which the OPP is the Primary Public Safety Answering Point (P-PSAP).

The OPP’s Citizen Self Reporting is an easy to use internet reporting tool that provides members of the public with the option of reporting minor incidents to police by completing an online report on their computer or mobile device.

Please visit the Ontario Provincial Police website, “Text with 9-1-1” for more information.

Planning Accessible Events

Planning and/or organizing a community event? The Ministry of Economic Development, Employment and Infrastructure provides a Planning Accessible Events booklet for quick tips.


The Haliburton County Community Transportation Hub can help connect you to transportation options that meet your needs so that you can more fully explore, participate in and enjoy life in the Haliburton Highlands. Whether you need a ride to get to an appointment, pick up groceries or attend an event, we can help match you with services that meet your transportation needs.